May 9, 2013
Wanted to share a thought. Would love to see a Pin cushion of the month club at Tranquility on Sundays for us working folks. Just a thought. Thanks for your lovely shop and see you all soon.
Loyalty member Lisa S.
May 6, 2013
Just a quick note to let you know that my material arrived "down under"
Warabrook, NSW, Austrialia
March 15, 2013
Thank you the order arrived yesterday...that was fast!
Levin, New Zealand
March 2, 2013
Just a short e-note saying the fabric I ordered has arrived here in Somerset, KY. A generous 3 1/2 yards. Thank you sew much!! I have put you in a file for my next fabric search!!!
Appreciate your assistance!
September 21, 2012
Thank you for the fast and friendly service!!!! If you should ever get
anymore of this fabric in let me know, I would definitely be interested in buying much more of it!!!!! Especially the 4597-906, I could possibly be interested in an entire bolt.
Red Rock, TX
September 6, 2012
Hi Lee Ann and Linda,
Thanks for the fast shipping. My kits arrived safely today. They are perfect! Just wanted to let you know they are here. I'm
sewing on one I got last year from you yes, I'm that far behind in sewing, but I'll get to these soon I hope!! Things are slowly impoving slowly being the key word here. Hope to get up to the shop before long. It's always fun to look around.
Huntington Beach, CA
March 16, 2012
Hi Lee Ann and Linda~
Thanks for being so nice to my neighbor’s mother. She visited your shop last weekend and loved it after I gave you a glowing recommendation. Wish I could have come with her. She is taking care of her 6 month old grandchild for awhile. I couldn’t come as my husband had a stroke on Feb. 11th and that’s all I’ve been doing since. He was in the hospital for 18 days and now is going to outpatient therapy 3 days a week. He can’t walk without a walker. His right side was affected. I’ve had to put sewing and quilting on the back burner so to speak. Betty, my neighbor’s mother, was very impressed with your shop and I know you made her feel welcome. Thanks.
Huntington Beach, CA
February 25, 2011
I was in your store for the first time at lunch time today. I
will be back!!!Wonderful store!
Santa Fe Springs, CA
January 9, 2011
G'day Lee Ann,
Just a note to let you know my order arrived today - safe and sound.
Thanks so much for your excellent speedy service. I look forward to
shopping with you again.
Kind regards, Jo P.
December 13, 2010
Hi Lee Ann. Many thanks for your email today. I couldn't believe it
when I received the fabric immediately after! Thank you for placing it in a
sealed plastic bag, they were in perfect order and I am very happy with them. I
would be happy to do business again with you and to also hear of any specials.
Merry Christmas! Lou
Adilaide, South Austrialia
October 25, 2010
Just wanted you to know that I received my order from you and I am very
pleased with it, It was very nicely packaged and just what I wanted. Thanks again, I
will not hesitate to order from you again. Deanna
September 15, 2010
Hi Lee Ann,
I wanted to let you know I got my fabric yesterday and I am thrilled!
I wish you had more, but it is just perfect! I'm going to use it in
my baby's nursery (due Jan 2), and I think it will just make the
room! I hope you have (had) a nice vacation this week!!
September 11, 2010
Hi Lee Ann~
Thanks for sending the fabric you had. I love it. It is really nice and since one of my quilts is small, I'm hoping this yardage will be enough, if not, it will be good for one anyway. I appreciate your customer service and all you have done. I got the notification of my refund as well.
Have a great weekend,
August 11, 2010
Hi Lee Ann~My order arrived safely today. I love it all. The kit is going
to be a favorite all winter long I can tell. I'm just sorry you were out of
the Night Before Stars fabric as I really liked that as well. The Beach
Babies Sea Shell Toss is perfect for the backing on my Beachcomber kit and
the Nature's Bounty Leafy is perfect for the back of a maple leaf quilt top
I just finished piecing. Love getting your stuff as it always comes so
fast~just wish I didn't have to pay those CA taxes! Oh well, can't win it
all. :) Have a great rest of the summer. Deanna
April 21, 2010
I found your shop during the fabshophop and I really liked it. I called
today to ask advice about the AccuquiltGo die cuts and the lady who I talked to was
very helpful and I plan to be back via email again!!
March 23, 2010
Hi Lee Ann,
Received my order today, so very quickly. Just wanted to let you know as it
travels a long way.
Jeannette (the Netherlands)
January 24, 2010
The fabric came yesterday and I love it! Thanks so much for your great customer service. I like the FabShopHop because I find quilt shops like yours that I might never have found otherwise. I have added you to my favorites so I can be sure to come back again.
November 21, 2009
Beautiful fabric arrived today in perfect condition.
November 7, 2009
Lee Ann, I just wanted to tell you that my recent order was perfect,
thank you so much! Kindest regards, JoAnne
Diamond Bar, CA
November 3, 2009
Hi~Just wanted to let you know that my box of fabrics arrived safely today.
Thanks for the super fast shipping. Thanks also for the set of
Thimbleberries charm squares. I love everything! I'm so glad I found you.
Everything I've gotten from you has been perfect.
November 2, 2009
All fabric from order arrived safely,many thanks,
October 26, 2009
My order arrived today and is beautiful! Thanks. Jean
October 2, 2009
Dear Lee Ann, My package arrived today, and it was like Christmas! I
love going on your web site, your prompt reply after I wrote to you asking you a
question, and my fabric came so quickly. You're a class act, and a pleasure to deal
with. Sew happy, -Gail M
September 30, 2009
Hello—The Crystal Blue Kit was well worth the wait. Thank you for answering my e-mails. Your kits are excellent and I have ordered another one! Katy
September 28, 2009
Hey, I got my order last Saturday. It was wonderful. I love the bali pops
and the dolphins and the other fabric too. I could not email you because my
computer was down. Thank you for the fantastic bargains and I recommended you
to several of my friends. Phyllis
September 25, 2009
Dear LeeAnn, Receiving your order was like a giant Christmas gift for
me!! It arrived within 4 days of ordering it! I was so very pleased with the
quality of your fabric, and when I heard that I had won a gift certificate, I was
truly thrilled!Many thanks and I look forward to hearing about your new items in the future!
Sincerely, Wanda O.
Loves Park, IL
September 18, 2009
I wanted to pat you guys on the
back for giving back by donating a portion of your sales to ovarian cancer. In this
day and age where everyone is out for themselves and the money they can make, it is
refreshing to come across those who give back and who try to make a difference. I
don't have ovarian cancer but I have endometriosis which is not life threathening
but is life changing and debilitating. Thanks again for donating to ovarian cancer
and for making people more aware. May GOD bless you. Bridgett
Social Circle, GA
August 12, 2009
Just a quikki, my parcel arrived today safe and sound and I want to thank
you again for a great transaction. The fabric is gorgeous.
Till next time,
July 24, 2009
Received today - Thanks for fast and efficient service.
July 17, 2009
I have received the order for Bali hand-painted ginger. I am thrilled by your service - fabric, great price & fast delivery. Great service. I recommend your web site to all my friends. Have a great day!
York, Ontario, Canada
July 15, 2009
Just a note to let you know that my first parcel arrived today safe and sound... Your fabrics are just lovely, I especially like the "tea" one:)
Thanks again for a great transaction and your care in packaging!!!
London, Ontario, Canada
July 9, 2009
I received my order today and I am very happy with this fabric order.
Thanks a bunch. I'll be making some baby quilts for our battered women and children's shelter.
Nora in TX
June 26, 2009
Hi Lee Ann~
My fabric package arrived safely today. Thanks. It's great to have found you as things come so fast~and I like what you have!
Now to find some time. Have a great week.
Huntington Beach, CA
May 27, 2009
My two kits arrived safely today. They are just as beautiful as they looked. I love the soft colors and know they will make wonderful quilts. Thanks for the FAST shipping. It does help that you are so close by :).
Huntington Beach, CA
May 9, 2009
I got your ad email today and it prompted me to do what I have been meaning to do for quite some time - write a quick email to let you know that my order did arrive and WE are delighted. So, you don't have to look up the order, you made a special order for me for the Angel House yellow dot - I wanted quite a bit, so I would have
it on-hand for backing for a queen size quilt. I don't even have the quilt in mind yet. You thought you had enough and when you went to cut it, there wasn't enough, so you ordered another bolt. I say WE are delighted because when the box came and I opened it, my husband saw the fabrics. When he saw the yellow fabric, he exclaimed
"OH! That's pretty!" We had been discussing yellow for part of a quilt sometime,but had no idea what shade, no nothing about - just yellow.
I had read somewhere that yellow is a very difficult color to incorporate into a quilt. After I ordered the yellow, I read either in a magazine or on a website - regardless Joanna Figueroa being the source that yellow goes with every color on the color wheel. I just left all my fabrics in their wrappings so they will stay clean. I am also thrilled with the pricing you gave me. The only income we have is my Social Security disability and your generosity is greatly appreciated. That was very sweet of you to discount it for me. May God richly bless you. You can rest assured you have a repeat customer. Just because I don't order often doesn't mean I'm not looking and "window shopping." I have lots of kits and don't get to quilt much, but I love to look.
Again, thank you for a wonderful experience!
Broken Arrow, OK
Hi Lee Ann - Got my bali pop order this morning & it is wonderful. Thanks for the great sale price. The main reason I am writing this though,is to tell you what a nice surprise it was that you only charged $2.70 for shipping, rather than just going ahead & shipping priority. I know, the price difference is only $2.50 and that some days I'd spend that much on coffee or lottery tickets.
Still, in the realm of on line shopping, a break on shipping really feels like it makes a difference in being worth your while to place an order. I'm sure that you make a lot of customers happy.
April 28, 2009
I received this order yesterday! I am very happy with all of it. The fabric in the Animal Crackers kit is so cute!
Thanks you for your good service and thank you for participating in the fabshophop!
March 12, 2009
Just a quick note to thank you for the gift certificate for the February sweepstakes. I received my quilt book and have enjoyed reading it already. I have bookmarked your website and will check it out often!
Thank you again, Pat
February 19, 2009
I just wanted to let you know how thrilled I am with my recent order of 2/6/09. The fabrics are absolutely gorgeous (Garden Twist) and your customer service was so efficient and timely. I've got your site in my "Favorites" and visit it often. Thank you so much!
January 31, 2009
Thank you so much for being a sponsor for the shop hops. I was thrilled to learn I was the December winner of a $25 gift certificate! Shop hopping is a great way to relax with my favorite hobby, visit all the different quilt shops and see what they specialize in, keep up on the latest trends, and all from the comfort
of my favorite recliner (with the cat on my lap). I just wanted you to know that I LOVE your website and appreciate Tranquility Quilts and Fabric Shop.
Thanks so much,
Debbie M., Mabank, Texas
January 20, 2009
Today I recieved my box from you. Just had to tell you that I was very pleased with everything, especially the panels. As a retired teacher I love to make up panels with children and am really looking forward to doing these. Thank you very much, priscilla w.
January 20, 2009
Hi Lee Ann, my parcel of material arrive here Monday 19th January. Beautiful, thank you. I have given The Light and Bright to 2 of my daughters for their birthdays (a gift every month for a year) and I will make the Tradional one my self. The girls are happy, I am happy... I am sorry I have to wait another month for the next delivery. Kind regards from a very hot Australia, Anna.
Allendale, Vic., Austrialia
January 9, 2009
Hello Friends I dont have any questions. I just wanted to let you know I have received the wonderful fabric from your shop. They arrived to me here in Spain today, and I´m so very pleased. Thank you very much. I´m sure I´ll come back for more shopping in near future.
Hugs from Monica -(Coin),Spain
November 26, 2008
Hi Lee Ann,
If the pansy spots have vanilla in the center like the 'Pansy Mauve' related
fabric, I don't want it.
I thought it was like a purple blender so with vanilla in the spots, it
doesn't meet my needs.
Thank you for letting me know! I usually place an order that includes some 'must have' fabric along with less important choices and I've learned through experience, if I don't ask ahead of time, some orders arrive without the must have items.
This wasn't a 'must have item' so the rest of the order will be great, just cancel the one fabric, please.
I really appreciate your time and consideration in letting me know about the fabric difference! It's that kind of customer service that will keep me coming back.
Nice doing business with you & have a great Thanksgiving,
Julie H., a new customer
November 22, 2008
Hi Lee Ann,
The fabric arrived a few minutes ago, and it is beautiful!!!! I really like it!!! My daughter will love it too. And thanks for giving me the sale price and pursuing looking for the rose bud pattern and more of the green. I really appreciate everything you did to get me this material and for giving me the sale price. I will try and remember to send you a picture of the quilt, but it may be down the road. I am in the process of starting another one and the In the Beginning quilt will be next.
What not to do when dealing with your customers:!!!!
I also ordered some material from another quilt shop on line. Not only did they send me the wrong pattern, 8 yards of it, they did not include an invoice in the shipment, and later I found out they had a sale and did not give me the sale price!!!! They did try to get more of the pattern I wanted but could not. and they also sell in 1/2 yard increments only. 1/2 yard is one increment, so I had to order 16 increments. So I had to go back to basic math and figure that one out!!!!!!!!!!!!!!!! That was too much work.
So it was really a delight to receive what I wanted and with a sale price and an INVOICE so I could check what I had ordered. Now who do you think I am going to do more business with?
Anyway thanks again for all you did.
November 19, 2008
What a pretty site, enjoyed your hop and search, blessings to you.
November 17, 2008
Hello again from Barcelona,
Thank you very much , I will be ordering to you more fabrics soon, for sure. Thanks again for you quick answers to my questions as well as the super fast delivery of my purchase order.
Sept. 9, 2008
Just letting you know that I recieved my merchandise. Love everything and can't wait to start a project(not sure what it will be yet). Thank you for adding the spray starch, I have been wanting to try it. That was very
thoughtful of you.
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Tranquility Quilts & Fabric Shop
10191 Valley View St.
Cypress, CA 90630